TurboHost LLC Terms of Service

Introduction

These Terms of Service (hereinafter referred to as the "Terms") constitute a legally binding agreement between you (hereinafter referred to as "User," "you," or "your") and TurboHost LLC, a limited liability company organized under the laws of the State of Wyoming (hereinafter referred to as "TurboHost," "we," "us," or "our") governing your use of our high-performance game hosting services, including but not limited to virtual private server ("VPS") hosting, Discord bot hosting, and Pterodactyl panel game hosting (collectively, the "Services").

TurboHost LLC was organized on March 19, 2025 in the State of Wyoming with assigned filing number 2025-001637939. Our principal place of business is located at 30 N Gould St Ste R, Sheridan, Wyoming 82801.

1. Age Requirements and Account Responsibility

1.1 Minimum Age Requirement. You must be at least thirteen (13) years of age to use our Services. If you are at least thirteen (13) years of age but under eighteen (18) years of age (or the age of legal majority in your jurisdiction, whichever is greater), you represent and warrant that you have obtained the consent of your parent or legal guardian to use our Services and to be bound by these Terms.

1.2 Account Security Responsibility. You are solely and entirely responsible for maintaining the confidentiality of your account credentials, including but not limited to your username, password, access tokens, API keys, and any other authentication methods associated with your account. You accept full responsibility for all activities occurring under your account, whether or not such activities are authorized by you.

1.3 Security Breach Notification. You must notify TurboHost immediately by contacting security@turbohost.gg upon becoming aware of any breach of security or unauthorized use of your account. TurboHost shall not be liable for any losses, damages, costs, expenses, or other liabilities you may incur as a result of unauthorized access to your account if you have failed to comply with the security obligations set forth herein.

1.4 Prohibition Against Account Sharing. You expressly agree that you will not share, loan, transfer, sell, lease, or otherwise permit any third party to access your account credentials or account. Each account must correspond to a single individual or legal entity. Multiple users sharing a single account is expressly prohibited and shall constitute a material breach of these Terms.

1.5 Account Information Accuracy. You represent and warrant that all information provided during account registration and throughout the duration of your use of our Services is accurate, current, and complete. You agree to promptly update your account information in the event of any change to ensure its continued accuracy.

2. Service Level Agreement

2.1 Uptime Guarantee. TurboHost guarantees 99.9% monthly uptime for its Services, excluding Scheduled Maintenance (as defined below). For each one-tenth of one percent (0.1%) that the actual uptime of our Services falls below 99.9% in any calendar month, TurboHost shall credit your account with an amount equal to five percent (5%) of your monthly subscription fee for the affected service, up to a maximum of one hundred percent (100%) of your monthly subscription fee for such month.

2.2 Scheduled Maintenance. "Scheduled Maintenance" refers to any maintenance performed during TurboHost's maintenance windows or for which TurboHost provides at least forty-eight (48) hours' advance notice through the client portal and via email to the address associated with your account. TurboHost will notify customers of scheduled maintenance windows at least 48 hours in advance via email and client portal announcements. TurboHost reserves the right to conduct emergency maintenance without prior notice when necessary to preserve the security, stability, or operational integrity of our Services. Such emergency maintenance shall not be considered downtime for purposes of calculating uptime percentages.

2.3 Uptime Calculation Methodology. For purposes of calculating uptime percentage, the following formula shall apply:

Uptime Percentage = ((Total Minutes in Month) - (Downtime Minutes)) / (Total Minutes in Month) × 100

Where "Downtime Minutes" excludes minutes of downtime attributable to:

• Scheduled Maintenance;
• Force majeure events as defined in Section 13.7;
• Issues originating from your content, applications, configurations, or equipment;
• Distributed Denial of Service (DDoS) attacks or other malicious activities targeting your specific server(s);
• Your actions or omissions, or those of your authorized users or agents;
• Suspensions or terminations of your Services in accordance with these Terms; or
• Your exceeding the resource limitations of your selected plan.

2.4 Service Credit Procedure. To receive service credits as described in Section 2.1, you must submit a written request to billing@turbohost.gg within seven (7) calendar days following the end of the calendar month in which the downtime occurred. Your request must include:

• The words "SLA Credit Request" in the subject line;
• The dates and times of the downtime you experienced;
• Your account information including the affected service(s); and
• Any applicable error logs or other documentation reasonably necessary to verify your claim.

Service credits will be applied to future billing cycles and have no cash value, cannot be refunded, transferred, assigned, or converted to any other form of compensation. In the event your subscription is terminated prior to the application of any earned service credit, such credit shall be forfeited.

2.5 Exclusive Remedy. The issuance of service credits as set forth in this Section 2 constitutes your sole and exclusive remedy, and TurboHost's sole and exclusive liability, for any failure to meet the uptime guarantee set forth herein.

3. Payment Terms and Refunds

3.1 Money-Back Guarantee. All new plans include a seven (7) day money-back guarantee. To qualify for a refund under this guarantee, you must submit a refund request through our client portal or by contacting billing@turbohost.gg within seven (7) calendar days of your initial purchase. The money-back guarantee applies only to first-time purchases of each distinct service type and does not apply to renewals, upgrades, or additional services added to an existing account.

3.2 Non-Refundable Items. Notwithstanding Section 3.1, the following items are expressly non-refundable once deployed, activated, or otherwise provisioned:

• Modpack installations and configurations;
• Dedicated IP addresses;
• Domain name registrations, transfers, or renewals;
• Secure Sockets Layer (SSL) certificates;
• Custom development services;
• Administrative services;
• Fees associated with excess usage of resources; and
• Any service for which the money-back guarantee period has expired.

3.3 No Prorated Refunds. TurboHost does not provide prorated refunds for service downgrades, cancellations, or terminations occurring after the money-back guarantee period has expired. Your service will remain active until the end of your current billing cycle, at which point it will either renew at the then-current rate or terminate in accordance with your account settings.

3.4 Payment Obligations. All payments are due on the anniversary date of your subscription and must be made in United States Dollars (USD). TurboHost accepts payment via Stripe, credit card, bank card, PayPal, and select cryptocurrencies. You agree to maintain valid payment information in your account at all times. TurboHost reserves the right, in its sole discretion, to suspend Services for accounts with outstanding balances exceeding three (3) calendar days from the due date. Services not paid by the due date will be suspended until payment is received. No additional late fees will be charged, but services remain billable during suspension periods.

3.5 Renewal Notices. TurboHost will send renewal notices to the email address associated with your account approximately seven (7) days before the automatic renewal of your subscription. It is your responsibility to ensure that your email contact information is current. Failure to receive a renewal notice does not relieve you of your obligation to pay for Services or cancel unwanted renewals.

3.6 Price Changes. TurboHost reserves the right to modify its prices at any time. For existing subscriptions, price changes will take effect upon the next renewal date. TurboHost will provide at least thirty (30) days' notice of any price increase affecting your subscription.

3.7 Taxes. All fees are exclusive of any applicable federal, state, local, or foreign taxes, levies, duties, or similar governmental assessments of any nature, including value-added, sales, use, or withholding taxes (collectively, "Taxes"). You are responsible for paying all Taxes associated with your purchases, excluding taxes based on TurboHost's net income. If TurboHost has a legal obligation to pay or collect Taxes for which you are responsible, the appropriate amount will be invoiced to and paid by you, unless you provide TurboHost with a valid tax exemption certificate.

3.8 Chargebacks and Payment Disputes. Chargebacks or payment disputes initiated without first attempting to resolve issues through our support channels at support@turbohost.gg will be deemed a material breach of these Terms and will result in immediate account termination without prior notice. Additionally, you agree to reimburse TurboHost for any chargeback fees or other costs incurred as a result of your payment dispute. TurboHost reserves the right to report users who initiate fraudulent chargebacks to credit reporting agencies and to pursue legal action as appropriate.

4. Acceptable Use Policy

4.1 Prohibited Content and Activities. You expressly agree not to use our Services to host, distribute, link to, enable, facilitate, or otherwise make available any content or engage in any activity that:

• Violates any applicable local, state, national, or international law, regulation, rule, or court order;
• Infringes upon, misappropriates, or violates any intellectual property rights, including without limitation copyrights, trademarks, trade secrets, patents, publicity rights, or other proprietary rights of any third party, including but not limited to:
  • Unauthorized game modifications (e.g., Palworld/ARK mods that violate Pokémon/Nintendo intellectual property rights);
  • Pirated, cracked, or otherwise unauthorized copies of games, software, or digital content;
  • Counterfeit or unauthorized virtual items, assets, or in-game currency;
  • Unauthorized emulators or game server software;
• Facilitates, promotes, or enables illegal gambling, unauthorized lotteries, raffles, contests, sweepstakes, or any other activity requiring a license or permission from gaming authorities, including but not limited to Counter-Strike 2 loot box gambling systems, skin betting, or similar services;
• Contains, installs, uploads, posts, or transmits any malware, viruses, worms, Trojan horses, rootkits, keyloggers, spyware, adware, or other harmful code or program;
• Constitutes, depicts, or contains child exploitation material, child pornography, or sexually explicit material that is prohibited by law;
• Engages in unauthorized cryptocurrency mining, blockchain operations, or distributed computing projects, whether for profit or otherwise;
• Operates, facilitates, or functions as an anonymizing proxy, VPN endpoint, Tor exit node, or similar service designed to circumvent restrictions or mask user identity or location;
• Conducts or facilitates unauthorized network scanning, port scanning, vulnerability scanning, penetration testing, or other security assessments against any systems not explicitly owned or operated by you;
• Sends, publishes, or transmits unsolicited email, text messages, or other communications (spam), conducts email harvesting, or engages in any form of unsolicited marketing;
• Operates Discord bots that violate Discord's Terms of Service, Developer Terms, or Community Guidelines, including bots that scrape user data, impersonate other users, automate user accounts, or distribute unauthorized content;
• Constitutes hate speech, harassment, defamation, or discriminatory content based on race, ethnicity, national origin, religion, gender, disability, age, veteran status, sexual orientation, or any other legally protected classification;
• Contains threats of violence, incites violence, or promotes terrorism or extremist ideologies; or
• Violates or attempts to violate the security or integrity of any network, computer, or communications system.
• Uses the Services in a manner that violates the terms of service, license agreements, or end-user license agreements (EULAs) of any third-party game publisher, including but not limited to Rockstar Games, Mojang, or Studio Wildcard. You are solely responsible for ensuring your server content and operations comply with all applicable game publisher terms.

4.2 Server Resource Usage. You expressly agree to:

• Not exceed the allocated resources specifically defined in the service package purchased. Exceeding these allocated resources may result in service degradation or temporary suspension;
• Not attempt to circumvent, bypass, or otherwise defeat any resource limitations or restrictions imposed by TurboHost;
• Not engage in resource-intensive activities that are unrelated to the intended purpose of game hosting, including but not limited to file storage, content delivery, general-purpose web hosting, or data mining, unless you have explicitly subscribed to a plan designated for such activities; and
• Promptly respond to and remedy any situation where your usage negatively impacts system resources available to other users.

4.3 Monitoring and Enforcement. TurboHost reserves the right, but not the obligation, to:

• Monitor the Services and content for compliance with these Terms;
• Remove, disable, or restrict access to any content that TurboHost determines, in its sole discretion, to violate these Terms or applicable law;
• Investigate any suspected or alleged violation of these Terms and require you to provide information reasonably related to such investigation;
• Take appropriate legal action against anyone who, in TurboHost's sole discretion, violates these Terms, including reporting suspected unlawful activity to law enforcement authorities; and
• Terminate or suspend access to all or part of the Services for any reason, including without limitation, any violation of these Terms.

4.4 Compliance Determination. TurboHost shall have sole and absolute discretion to determine whether any content or activity violates this Acceptable Use Policy. You agree that TurboHost's determination is final and not subject to dispute or appeal.

5. User Content and Rights

5.1 Ownership of User Content. You retain all ownership rights to content you upload, create, store, transmit, or display through our Services ("User Content"). Nothing in these Terms shall be construed as granting TurboHost any ownership rights in your User Content.

5.2 User Representations and Warranties. By uploading, creating, storing, transmitting, or displaying User Content through our Services, you represent and warrant that:

• You either own all rights, title, and interest in and to such User Content or have obtained all necessary licenses, permissions, consents, releases, and authorizations to use and allow the use of such User Content in the manner contemplated by these Terms;
• Your User Content, and the use thereof as contemplated by these Terms, does not and will not: (i) violate or infringe upon any third-party rights, including intellectual property rights, publicity rights, privacy rights, or contractual rights; (ii) violate any applicable local, state, national, or international law, rule, or regulation; or (iii) contain any material that is harmful, abusive, obscene, threatening, harassing, defamatory, or otherwise objectionable;
• You have secured all necessary rights to game modifications, plugins, add-ons, or other third-party content installed on or used in connection with your servers, and the use of such content does not violate any license agreements, terms of service, or other restrictions applicable to such content; and
• You have obtained any necessary consents or provided any required notices regarding the collection, use, or processing of any personal data contained in your User Content.

5.3 License to Host User Content. You hereby grant to TurboHost a non-exclusive, worldwide, royalty-free, fully-paid, sublicensable (through multiple tiers), and transferable license to host, store, transfer, display, perform, reproduce, and otherwise use User Content solely for the purpose of providing the Services to you. This license shall terminate upon the deletion of the User Content from our Services or the termination or expiration of your account, except to the extent retention of any User Content is required by law, regulation, or TurboHost's standard backup procedures.

5.4 Discord Bot Developers. If you are a Discord bot developer utilizing our Services, you grant TurboHost a non-exclusive, worldwide, royalty-free license to display bot metrics (including but not limited to server count, user count, uptime statistics, and performance metrics) in our marketing materials, promotional content, and case studies. This use shall be subject to Discord Developer Terms of Service. You may opt out of this license by submitting a written request to marketing@turbohost.gg.

5.5 No Obligation to Pre-Screen. TurboHost does not pre-screen User Content and assumes no obligation to monitor User Content for any purpose. However, TurboHost reserves the right, in its sole discretion, to monitor, remove, or disable access to any User Content that TurboHost determines, in its sole judgment, to violate these Terms or applicable law.

5.6 Backup Responsibility. While TurboHost implements reasonable backup procedures, you acknowledge and agree that you are solely responsible for creating and maintaining backups of your User Content. TurboHost shall not be liable for any loss of or damage to User Content, regardless of the cause.

6. DMCA and Copyright Policy

6.1 DMCA Compliance. TurboHost respects intellectual property rights and complies with the Digital Millennium Copyright Act of 1998 (the "DMCA"). If you believe that your copyrighted work has been copied, reproduced, or distributed in a way that constitutes copyright infringement, please submit a notification pursuant to the DMCA to legal@turbohost.gg containing the following information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
• Identification of the allegedly infringing material and its location on our Services, with sufficient detail to permit TurboHost to locate the material (e.g., server ID, IP address, or file location);
• Your contact information, including your name, address, telephone number, and email address;
• A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

6.2 DMCA Response Procedure. Upon receipt of a valid DMCA notification as described in Section 6.1, TurboHost will:

• Expeditiously remove or disable access to the allegedly infringing material, typically within twenty-four (24) hours of receipt of a valid notice;
• Notify the affected user of the removal and provide them with a copy of the DMCA notification (with personal information redacted as appropriate);
• Provide the affected user with an opportunity to submit a counter-notification in accordance with the DMCA; and
• Take appropriate action, which may include account termination, against users who are deemed, in TurboHost's sole discretion, to be repeat infringers. For purposes of this policy, a "repeat infringer" is a user who has been the subject of more than two (2) valid DMCA notifications within any twelve (12) month period.

6.3 Counter-Notification. If you believe that your content was removed as a result of mistake or misidentification, you may submit a counter-notification to legal@turbohost.gg containing:

• Your physical or electronic signature;
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which TurboHost may be found, and that you will accept service of process from the person who provided the DMCA notification or an agent of such person.

6.4 Restoration of Content. If TurboHost receives a valid counter-notification, it may, in its sole discretion, restore the removed content no less than ten (10) business days and no more than fourteen (14) business days after receipt of the counter-notification, unless TurboHost first receives notice from the original complainant that they have filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity related to the removed content.

7. Security and DDoS Protection

7.1 Security Measures. TurboHost implements commercially reasonable security measures and safeguards designed to protect our infrastructure and the Services from unauthorized access, use, alteration, or attack. These measures include, but are not limited to, firewalls, intrusion detection systems, network monitoring, and regular security assessments.

7.2 DDoS Mitigation. In the event of a Distributed Denial of Service ("DDoS") attack or other security threat targeting the Services, TurboHost reserves the right, in its sole discretion, to:

• Null-route IP addresses under sustained attack exceeding two gigabits per second (2Gbps) until traffic normalizes, typically for a period not exceeding seventy-two (72) hours;
• Temporarily suspend, rate-limit, or restrict access to the affected Services to preserve the integrity and availability of our infrastructure;
• Filter, block, or otherwise mitigate malicious traffic patterns identified during an attack;
• Migrate your Services to alternate infrastructure if deemed necessary to maintain service availability; and
• Take any other technical or operational measures deemed reasonably necessary to protect our infrastructure and other customers from collateral impact.

7.3 Security Limitations. You expressly acknowledge and agree that:

• No security measure, system, or procedure is infallible, and no method of electronic transmission or storage is completely secure or immune from unauthorized access or attack;
• TurboHost's DDoS protection and security systems have technical and operational limitations, including capacity constraints;
• TurboHost cannot and does not guarantee the absolute security of the Services or your User Content; and
• TurboHost shall not be liable for any service disruptions, data loss, unauthorized access, or other damages resulting from security incidents, attacks, or breaches, except to the extent directly caused by TurboHost's gross negligence or willful misconduct, and then only subject to the limitations set forth in Section 9 (Limitation of Liability).

7.4 User Security Responsibilities. You agree to implement reasonable security measures for your own servers, applications, and account, including, but not limited to:

• Maintaining current and updated software, including promptly applying security patches and updates;
• Using strong, unique passwords for all accounts and regularly changing such passwords;
• Implementing appropriate access controls and limiting administrative access to authorized personnel;
• Configuring your servers and applications in accordance with security best practices;
• Maintaining appropriate backups of your User Content and configuration data;
• Promptly reporting any security vulnerabilities, unauthorized access, or suspicious activities to security@turbohost.gg; and
• Cooperating with TurboHost's reasonable security investigations and recommended mitigation measures.

7.5 No Security Warranty. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, TURBOHOST DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU ACKNOWLEDGE THAT THERE ARE INHERENT RISKS IN INTERNET CONNECTIVITY THAT COULD RESULT IN THE LOSS OF YOUR PRIVACY, USER CONTENT, AND PROPERTY.

8. Termination

8.1 Termination by TurboHost. TurboHost reserves the right to suspend, limit, or terminate your access to the Services, in whole or in part, immediately and without prior notice, for any reason whatsoever, including, but not limited to:

• DDoS attacks or other malicious activities originating from or targeting your Services that impact or threaten to impact other users or TurboHost's infrastructure;
• Hosting, distributing, transmitting, or otherwise making available content that contains child exploitation material, promotes terrorism, or violates applicable criminal laws;
• Receipt of three (3) or more unresolved abuse reports related to your account within any thirty (30) day period;
• Failure to pay fees when due, provided that for non-payment, TurboHost will provide at least seven (7) days' notice prior to termination;
• Providing false, misleading, or inaccurate information in connection with your account;
• Violation of these Terms, the Acceptable Use Policy, or any other policies referenced herein; or
• If TurboHost reasonably believes termination is necessary to protect TurboHost, its affiliates, its users, or third parties from harm, liability, or other adverse consequences.

8.2 Post-Termination Access and Data Retention.

• Following termination of your account for any reason other than violation of Section 4.1(e) (child exploitation material), you will have a grace period of fourteen (14) days during which you may access the Pterodactyl panel or other applicable control panel solely for the purpose of exporting your User Content.
• After the fourteen (14) day grace period, TurboHost reserves the right to delete all of your User Content, account information, and other data without further notice.
• TurboHost has no obligation to retain, store, or make available to you any User Content or other data following termination of your account, except as required by applicable law.
• No refunds will be issued for terminations resulting from violations of these Terms.

8.3 Termination by User. You may terminate your subscription at any time through the client portal or by submitting a written request to billing@turbohost.gg. Termination by you will be effective at the end of your current billing cycle unless otherwise specified. Early termination will not entitle you to any refund except as expressly provided in Section 3.1.

8.4 Survival. The following sections of these Terms shall survive any termination or expiration of these Terms: Sections 3 (Payment Terms and Refunds) to the extent of outstanding payment obligations, 5.3 (License to Host User Content) to the extent necessary for TurboHost to wind down the provision of Services, 5.6 (Backup Responsibility), 8.2 (Post-Termination Access and Data Retention), 9 (Limitation of Liability), 10 (Disclaimer of Warranties), 12 (Dispute Resolution), and 13 (General Provisions).

9. Limitation of Liability

9.1 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TURBOHOST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, VENDORS, SERVICE PROVIDERS, LICENSORS, OR SUPPLIERS (COLLECTIVELY, THE "TURBOHOST PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, COST OF SUBSTITUTE SERVICES, OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE USE OF OR INABILITY TO USE THE SERVICES, OR ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE SERVICES OR PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY TURBOHOST PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

9.2 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE TURBOHOST PARTIES ARISING OUT OF OR RELATED TO THESE TERMS, THE USE OF OR INABILITY TO USE THE SERVICES, OR ANY SERVICES PURCHASED OR OBTAINED FROM TURBOHOST EXCEED THE TOTAL AMOUNT PAID BY YOU TO TURBOHOST FOR THE SERVICES AT ISSUE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9.3 Exclusions. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations in this section may not apply to you. However, in such a case, the exclusions and limitations set forth in this Section 9 shall be applied to the greatest extent permissible under applicable law. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

9.4 Basis of the Bargain. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN TURBOHOST AND YOU. TURBOHOST WOULD NOT BE ABLE TO PROVIDE THE SERVICES ON AN ECONOMICALLY FEASIBLE BASIS WITHOUT SUCH LIMITATIONS.

9.5 User Content and Third-Party Services. TURBOHOST SPECIFICALLY DISCLAIMS ALL LIABILITY FOR:

• ANY LOSS OF USER CONTENT, WHETHER CAUSED BY TURBOHOST'S NEGLIGENCE OR OTHERWISE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR USER CONTENT;
• THE ACCURACY, QUALITY, INTEGRITY, LEGALITY, RELIABILITY, OR APPROPRIATENESS OF ANY USER CONTENT;
• FAILURES, DISRUPTIONS, DAMAGES, OR LOSSES CAUSED BY THIRD-PARTY SERVICES, SOFTWARE, OR HARDWARE, INCLUDING GAME PUBLISHERS, DISCORD, PTERODACTYL, OR ANY OTHER PLATFORM OR SERVICE PROVIDER; AND
• ANY CLAIMS, DEMANDS, OR DAMAGES ARISING OUT OF OR RELATING TO DISPUTES BETWEEN YOU AND OTHER USERS OF THE SERVICES OR THIRD PARTIES.

10. Disclaimer of Warranties

10.1 "AS IS" and "AS AVAILABLE" Basis. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TURBOHOST EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.

10.2 No Warranty of Service Performance. WITHOUT LIMITING THE FOREGOING, TURBOHOST MAKES NO WARRANTY OF ANY KIND THAT:

• THE SERVICES OR ANY PRODUCTS, SERVICES, RESULTS, INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON OR THROUGH THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS;
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS;
• THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF THE SERVICES, ANY CONTENT THEREIN, OR ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS;
• ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED;
• THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR
• THE SERVICES OR THE SERVER(S) THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.

10.3 No Advice or Information Warranty. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TURBOHOST OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10.4 Third-Party Services and User Content. TURBOHOST SPECIFICALLY DISCLAIMS ALL WARRANTIES RELATING TO:

• USER CONTENT, INCLUDING ANY USER CONTENT DOWNLOADED FROM THE SERVICES OR OTHERWISE OBTAINED THROUGH YOUR USE OF THE SERVICES;
• THIRD-PARTY PRODUCTS OR SERVICES ACCESSED VIA THE SERVICES, INCLUDING BUT NOT LIMITED TO GAME SOFTWARE, PLUGINS, MODS, AND ADD-ONS;
• THE COMPATIBILITY OF THE SERVICES WITH ANY PARTICULAR GAME, BOT, APPLICATION, OR PLATFORM; AND
• THE CONTINUED AVAILABILITY OF ANY GAME, PLATFORM, OR SERVICE FOR WHICH OUR SERVICES ARE UTILIZED.

10.5 Jurisdictional Limitations. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU. HOWEVER, IN SUCH A CASE, THE EXCLUSIONS AND LIMITATIONS SET FORTH IN THIS SECTION 10 SHALL BE APPLIED TO THE GREATEST EXTENT ENFORCEABLE UNDER APPLICABLE LAW.

11. Modifications to Terms

11.1 Modification Rights. TurboHost reserves the right, in its sole discretion, to modify, alter, or otherwise update these Terms at any time. If we make material changes to these Terms, we will notify you via email to the address associated with your account and/or by posting a conspicuous notice on our website at least thirty (30) days before the changes take effect, unless a shorter notice period is required by law or is necessary to address an urgent legal or security concern.

11.2 Continued Use Constitutes Acceptance. Your continued use of the Services after the effective date of the revised Terms constitutes your express acceptance of and agreement to be bound by the modified Terms.

11.3 Rejection of Modified Terms. If you do not agree to the modified Terms, you must stop using the Services before the changes take effect. If you continue using the Services after the effective date of the modifications, you will be bound by the modified Terms.

11.4 Version Control and Archiving. All versions of these Terms are archived and accessible at turbohost.gg/legal/archive. Each version is clearly marked with its effective date. You may download and retain a copy of these Terms for your records at any time.

11.5 Material Changes. For purposes of this Section, "material changes" include, but are not limited to: (a) changes to the dispute resolution procedures; (b) changes to the scope of the Services provided; (c) changes to payment terms or fee structures; (d) changes to data handling practices; and (e) changes that reduce your rights or increase your obligations under these Terms.

11.6 Indemnification. You agree to indemnify, defend, and hold harmless TurboHost LLC, its officers, directors, employees, contractors, affiliates, and licensors from and against any and all claims, damages, liabilities, costs, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use or misuse of the Services; (b) your User Content; (c) any violation by you of these Terms; (d) your violation of any applicable law, regulation, or third-party right. This obligation shall survive termination of your use of the Services.

12. Dispute Resolution

12.1 PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

12.2 Informal Dispute Resolution. Prior to filing any claim against TurboHost, you agree to attempt to resolve the dispute informally by contacting TurboHost at legal@turbohost.gg with the subject line "Dispute Resolution Request." TurboHost will attempt to resolve the dispute informally by contacting you via email. If the dispute is not resolved within thirty (30) days from the date of your initial notification, either party may proceed with formal dispute resolution as set forth below.

12.3 Agreement to Arbitrate. You and TurboHost agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, "Disputes") will be settled by binding arbitration, except as specifically set forth below. This agreement to arbitrate is intended to be broadly interpreted and includes:

• Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory;
• Claims that arose before these Terms or any prior agreement between you and TurboHost (including, but not limited to, claims relating to advertising);
• Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
• Claims that may arise after the termination of these Terms.

12.4 Arbitration Procedures. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA's Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 12. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to the AAA and give notice to the other party as specified in the AAA Rules.

• The arbitration shall be conducted by a single neutral arbitrator selected in accordance with the AAA Rules.
• The arbitration shall be conducted in Sheridan County, Wyoming, unless you and TurboHost both agree to another location or to conduct the arbitration through telephonic or video conference proceedings.
• The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
• The interpretation and enforcement of these Terms shall be subject to the Federal Arbitration Act.

12.5 Arbitration Costs. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. TurboHost will reimburse those fees for claims where the amount in dispute is less than $10,000, unless the arbitrator determines the claims are frivolous or brought for an improper purpose. TurboHost will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous or brought for an improper purpose.

12.6 Exceptions to Agreement to Arbitrate. Notwithstanding the parties' agreement to resolve all disputes through arbitration, either party may:

• Seek emergency equitable relief, including but not limited to a temporary restraining order, preliminary injunction, or other injunctive relief, in any court of competent jurisdiction to protect its intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, and patents, before, during, or after the pendency of any arbitration proceeding;
• Bring an action in small claims court for Disputes within the scope of such court's jurisdiction; and
• Bring issues to the attention of federal, state, or local agencies, including, for example, the Federal Trade Commission.

12.7 Class Action Waiver. YOU AND TURBOHOST AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and TurboHost agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

12.8 Opt-Out Procedure. If you do not wish to be bound by the arbitration and class action waiver provisions in this Section 12, you must notify TurboHost in writing within thirty (30) days of the date that you first accept these Terms by emailing legal@turbohost.gg with the subject line "Arbitration Opt-Out" and including in the body of the email (a) your name, (b) your address, and (c) a clear statement that you do not wish to resolve disputes with TurboHost through arbitration. If you opt out of these arbitration provisions, TurboHost also will not be bound by them.

12.9 Changes to Dispute Resolution Provisions. Notwithstanding Section 11, if TurboHost makes any future changes to this dispute resolution section (other than a change to the address at which TurboHost will receive notices), you may reject any such change by sending us written notice within thirty (30) days of the change to legal@turbohost.gg with the subject line "Dispute Resolution Provision Rejection." By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Section 12 as of the date you first accepted these Terms.

12.10 Severability. If any provision of this Section 12 is held to be unenforceable, that provision shall be severed from these Terms, and the remainder of Section 12 shall be given full force and effect. However, if the Class Action Waiver in Section 12.7 is found to be unenforceable, the entire arbitration agreement in Section 12 shall be null and void, and the Dispute shall proceed in court.

13. General Provisions

13.1 Governing Law. These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than Wyoming. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13.2 Entire Agreement. These Terms, together with any additional terms, policies, or guidelines referenced herein and incorporated by reference, constitute the entire agreement between you and TurboHost regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter herein. No modification, amendment, or waiver of any provision of these Terms will be effective unless in writing and signed by the party against whom the modification, amendment, or waiver is to be asserted.

13.3 Severability. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect, unless such elimination or limitation would frustrate the parties' essential objectives as expressed in these Terms.

13.4 No Waiver. No failure or delay by TurboHost in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. No waiver by TurboHost of any provision of these Terms shall be effective unless explicitly set forth in writing and signed by TurboHost. No waiver by TurboHost shall be construed as a waiver of any preceding or succeeding breach of the same or any other provision.

13.5 Assignment. TurboHost may assign, transfer, delegate, or subcontract these Terms or any rights or obligations hereunder, in whole or in part, without your prior consent or notice to you. TurboHost may assign its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets or equity, or similar transaction, or in the event of bankruptcy. You may not assign, transfer, delegate, or subcontract any of your rights or obligations under these Terms, in whole or in part, without TurboHost's prior written consent, and any attempted assignment, transfer, delegation, or subcontract without such consent shall be void and of no effect.

13.6 Notices.

a) To You. TurboHost may provide notices to you regarding the Services or these Terms via email to the email address associated with your account, through the client portal, or by posting on our website. Notices provided by email will be deemed received twenty-four (24) hours after sending unless TurboHost receives notice that the email was not delivered. Notices provided through the client portal or posted on our website will be deemed received upon posting. You agree that any notices provided electronically satisfy any legal requirement that such communications be in writing.

b) To TurboHost. Except as otherwise specified in these Terms, all notices to TurboHost must be in writing and sent by email to legal@turbohost.gg or by certified mail, return receipt requested, to TurboHost LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801. Notices to TurboHost will be deemed received when actually received by TurboHost.

13.7 Force Majeure. TurboHost shall not be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in performance of its obligations under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond TurboHost's reasonable control, including, without limitation:

• Acts of God, including floods, fires, earthquakes, epidemics, pandemics, or other natural disasters;
• War, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest;
• Government order, law, action, or restrictions;
• Embargoes or blockades;
• National or regional emergencies;
• Strikes, labor stoppages or slowdowns, or other industrial disturbances;
• Telecommunications failures, power outages, or shortages, or other utility failures;
• Shortage of adequate materials or transportation facilities; or
• Other similar events beyond TurboHost's control.

13.8 Relationship of the Parties. Nothing in these Terms is intended to or shall operate to create a partnership, joint venture, agency, or employment relationship between you and TurboHost. Both parties are independent contractors with respect to the other, and neither party has the authority to bind the other party in any way.

13.9 Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and TurboHost, except as expressly stated herein.

13.10 Interpretation. The headings in these Terms are for convenience only and shall not affect their interpretation. Words imparting the singular shall include the plural and vice versa. References to "including" or "includes" shall be deemed to be followed by the words "without limitation."

13.11 Export Control. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control. You represent and warrant that you are not located in, under the control of, or a national or resident of any embargoed country or restricted territory.

13.12 Geographic Scope and International Use.

13.12.1 Company Base of Operations. TurboHost LLC is based in the United States of America and is subject to US laws and regulations.

13.12.2 International Service Availability. TurboHost offers Services globally, including server locations in various regions such as the European Union, subject to availability. The specific geographic location of your server may be selected during the ordering process, based on available options.

13.12.3 Local Law Compliance. While TurboHost makes its Services available internationally, you acknowledge and agree that:

• You are solely responsible for ensuring your use of the Services complies with all laws and regulations applicable in your jurisdiction;
• TurboHost makes no representation that the Services or content accessible through the Services is appropriate, legal, or available for use in locations outside the United States;
• Accessing or using the Services from jurisdictions where such access or use is illegal is prohibited; and
• If you choose to access the Services from locations outside the United States, you do so at your own risk and are responsible for compliance with all local laws.

13.12.4 Regional Service Variations. TurboHost reserves the right to limit, restrict, or prohibit Services with respect to certain geographic areas due to applicable export restrictions, sanctions programs, or other legal, regulatory, or business considerations.

13.12.5 Regional Data Processing. Where TurboHost provides servers in specific geographic regions (such as the European Union), data processing will occur in those regions as specified in your service agreement, subject to applicable law enforcement requests, legal requirements, and the provisions of these Terms.

14. Contact Information

TurboHost LLC was organized on March 19, 2025, in the State of Wyoming with assigned filing number 2025-001637939.

30 N Gould St Ste R
Sheridan, Wyoming 82801
Email: legal@turbohost.gg
Phone: + 1 307 3339048

Effective Date: May 11, 2025
Version: 1.0

1. INTRODUCTION

At TURBOHOST LLC ("TURBOHOST", "we", "our", or "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including visiting our website at https://turbohost.gg or purchasing and managing any of our game server hosting products.

We are committed to handling your data with transparency and care, and we take privacy seriously—whether you're hosting a Minecraft world, running a Rust server, or just exploring your next project.

By using our services, you agree to the terms of this Privacy Policy.

3. HOW WE USE YOUR INFORMATION

Your information helps us deliver a seamless, safe, and optimized experience. We use it to:

• Provision, maintain, and support game server hosting services
• Process payments and manage billing records
• Respond to support tickets and communicate account-related information
• Send important updates and (with consent) promotional offers
• Detect, prevent, and investigate abuse, fraud, or service interruptions
• Comply with legal and regulatory obligations

We do not sell personal data. TurboHost does not respond to Do Not Track signals. California users may request to access, delete, or correct their personal data by contacting legal@turbohost.gg.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We only share information as necessary to operate our services and comply with legal duties:

A. Third-Party Service Providers

We may share limited data with trusted partners who help us operate our business:

• Stripe & PayPal — for payment processing
• Italcom — for backend infrastructure and hosting

These providers are contractually bound to keep your data secure and only use it for the intended purpose.

5. DATA SECURITY

We implement industry-standard measures to protect your personal data, including:

• HTTPS encryption across all communications
• Secure payment tokenization (we do not store full credit card numbers)
• Firewalls, access controls, and server isolation
• DDoS mitigation and rate-limiting to defend against abuse
• Regular system updates and monitoring

In case of a data breach, we will notify affected users in accordance with applicable data protection laws.

Note: While we implement strong security measures, no system is immune to all attacks. See Section 9 for more on limitations of liability.

6. DATA RETENTION

We retain personal data only as long as needed for the purposes outlined above or to meet legal, tax, or regulatory requirements. Specific retention durations include:

• Account-related information: Retained while the account is active and up to 90 days after cancellation.
• Billing and payment data: Retained for up to 7 years for tax compliance.
• Support communications and logs: Retained for up to 12 months.

Users may request earlier deletion of certain personal data (see Section 7).

8. COOKIES AND TRACKING TECHNOLOGIES

We do not currently use tracking cookies or analytics tools on our website or client dashboards. If this changes in the future, we will update this policy and present an opt-in consent mechanism.

9. INTERNATIONAL DATA TRANSFERS

As a U.S.-based company serving a global user base, your information may be transferred to and processed in countries outside of your own, including the United States. In such cases, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (for EU/EEA users)
• Contractual data processing agreements with third-party vendors

We do not guarantee complete mitigation of all DDoS attacks or infrastructure threats, and no compensation is due unless otherwise stated in our SLA.

10. CHILDREN'S PRIVACY

Our services are intended for users aged 13 and older. We do not knowingly collect or process data from children under the age of 13. If we become aware of such data, we will delete it immediately. Parents or guardians may contact us at privacy@turbohost.gg with any concerns.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will:

• Post updates to this page
• Update the "Effective Date" at the top
• Notify users via email or dashboard alerts if the changes are significant

We recommend reviewing this page periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out:

TURBOHOST LLC
30 N Gould St Ste R
Sheridan, WY 82801
📧 privacy@turbohost.gg

13. GOVERNING LANGUAGE CLAUSE

All communications and documentation regarding the Services, including these Terms, shall be in English. Any translation is provided for convenience only, and the English version shall prevail.

Effective Date: May 11, 2025